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I have not got a paypal account, can I still place an order?
Yes you can, we also accept cheques. Please note that if paying by cheque we will wait for the cheque to clear before sending your order. If paying by cheque please fill in the form below detailing your order.
Name:
Email:
Item(s)
Delivery
Address:
Order Title 1:
Order Title 2:
Order Title 3:
Order Title 4:
Qty:
Qty:
Qty:
Qty:
Cheque
Amount
(inc P&P):
What forms of payment do you accept?
Our online store is hosted by The Big Cartel, the only form of payment allowed through this store is Paypal. We also accept cheques. If you see us at a show then we of course accept cash. Please click here for the ordering process when paying by cheque.
Is the Catacomb Records Store secure?
Our online store is hosted by The Big Cartel. To prevent unauthorized access, promote data security, and encourage appropriate use of information, they use a variety of tools (encryption technologies, passwords, physical and electronic security, procedural safeguards) to assist in the protection of Your information. However, "perfect security"does not exist on the Internet, so they make no guarantees. If for any reason you feel uncomfortable shopping with us online, please click here for the ordering process to pay by cheque.
How much does delivery cost?
We send all of our items Royal Mail 1st class. For more information on prices or if you would like us to do a delivery deal for multiple items, please contact us.
How long will it take for my order to arrive?
This really depends on a few different factors: order method, where you live, postal strikes and the reliability of your local postal service. A typical order for in stock items being shipped to a UK. address normally takes a couple of days. Foreign orders will take anywhere from 7-10 days to 2-4 weeks (sometimes longer) for delivery. We keep proof of posting for all items so if your item hasn't arrived please contact us to request this proof.
I live in a foreign country and my package hasn’t arrived yet! What can I do?
We can't do that much unfortunately. Sometimes foreign orders get held up in customs, or returned to us because of address problems. If we have made a mistake with your address we will check that we have the correct info and re-send. If it has been returned because you gave us the wrong info, were not at home when the delivery was made or refused the delivery we can re-send but at an extra cost to yourself. If a foreign order does not come back to us and we have proof of postage we cannot compensate customers for the lost order. Foreign orders are at your own risk!
Do you offer refunds if I don’t like my item?
Unfortunately not, we cannot offer refunds based on the fact that you don't like the item. We assume that if you're buying the music then you like the music. If you haven't heard of the artist before we recommend you listen to them first. If your item arrives damaged then that is an issue that you will have to take up with your local postal service. All of our items are brand new and undamaged when they leave our office. If for some reason we do agree to a refund, it will be in the form of a store credit.
What happens if my order does not arrive or if something is missing from my order?
If this happens then we are very sorry, please contact us.
Why can't I find Catacomb Records' releases in stores?
All stores determine what they stock. Catacomb Records has good, quality distribution so if you do not see our titles in your local record store give the sales assistant the details of the release and they will be able to order it for you. Our titles can also be found on the online stores of Play, Amazon, HMV, Zavvi, WH Smith, Tesco, Sainsburys, Asda, The Hut and many more. Vinyls are only available from ourselves.
Can I submit a demo of my band?
We love to hear about new music so yes you may submit any demo or promotional material to Catacomb Records. However, Catacomb Records is a label dedicated to artists playing stoner, doom, psychedelia and all sub-genres associated with these styles. We don't really want to sift through metal, punk and emo demos!! Because Catacomb Records is a small label we haven't got millions to spend on releases. Please bear this in mind when we say "we like your band" and you presume that means we're gonna release your album, then you get stroppy when we say we're not. When submitting demos please include as much information as possible about your band. If we like your band you will hear from us. We don't like mp3 demos, will not get around to visiting everone's myspace page and what the hell is an "e-press kit"? We like CDs, Vinyl, Video, DVD and printed promo photos - not "For images, please visit our website" - we're just not gonna bother!!
We also do (what we think is) a pretty cool thing, you send us badges, stickers, good quality demos, flyers etc of your band and we'll send a mixture of everyone's items out with our mail order items. This does two things - ensures that the name of your band gets on the lips of the people who matter, and puts us in our customer's good books because we're sending them freebies.
Can I trade my CD / vinyl / magazine with Catacomb releases?
Yes, we trade like for like, so if you send us 10 7" vinyls, we will send you 10 7" vinyls etc. We are quite select about what we want in our store so please send us a promo for the release first, please include a sheet detailing artist information, how many you would like to trade and what Catacomb items you would like to trade against.
How can I sign up for more information from Catacomb Records?
Please click here to go to our Mailing List page.
CATACOMB RECORDS//FAQ
© 2009 Catacomb Records. All Rights Reserved
This page was last updated: 21 June, 2009
